Monitor scores top marks in this year’s customer satisfaction survey
Every year, Monitor teams up with our sales automation partner, Publikator, to run a customer satisfaction survey on the Swedish market within the manufacturing industry, with the aim of charting our position on the ERP system landscape.
With almost 30 years’ industry experience, Publikator is a leading provider in the field of business intelligence. During the survey period (2020/2021), we received around 1,200 responses from companies nationwide.
The survey focuses on the main categories of training, support, functionality, and to what extent customers would recommend our ERP system to others. It also underlines our strength compared to other players on the market, like Jeeves ERP, Microsoft Dynamics, SAP, and Visma, to name a few. At Monitor, we use the survey with a view to learning, understanding, and striving to be better. Having satisfied customers is one of the areas we prioritize most highly.
A pleasing development in 2021 was that Monitor scored the highest rating in all categories, and in the fourth category, “Whether you would recommend your ERP system to anyone else”, the company was a clear leader.
Monitor’s average rating is just as high, or higher, across all categories since the survey started in 2016, which clearly shows our ambition to continually improve customer satisfaction. Work now continues to analyze our results in order to make the right decisions, to achieve the right long-term effects.
Read more articles
Monitor ERP wins prestigious ERP System of the Year award
Monitor ERP has won the 2022 edition of the ERP System of the Year award, in Potsdam, Germany, in the category for manufacturing companies. The jury was won over by Monitor’s plans in the area of sustainability, to adapt the system for more environmentally friendly production.
Record year as Monitor keeps growing despite Corona
Monitor ERP System continues to rapidly expand. Company turnover in 2021 was 17 percent, which meant yet another record year.
Monitor ERP System wins Factory Innovation Award 2023 in “The Sustainable Factory” category in Germany
On April 19, the Factory Innovation Awards were presented at the Hannover Messe. Monitor ERP took first prize in “The Sustainable factory” category. The winner was chosen by an independent jury of experts. The decisive factors in the category were functions in the area of sustainability reporting and carbon dioxide emission calculation.
Meet Fredrik Tåneland, one of the developers behind Sustainability by Monitor
At Monitor ERP System, we take sustainability seriously and have taken significant steps to meet the demands of sustainability and environmental awareness. With Sustainability by Monitor, we are taking a big step forward. By using Sustainability by Monitor, our customers will be able to measure their environmental impact, evaluate it and take strategic measures to reduce emissions and consumption of resources. After a year of work, it is now an integral part of our ERP system, with Fredrik Tåneland as one of the developers involved.
Monitor wins Chinese Manufacturing IT Application Appraisal award
We’re currently expanding strongly in Asia and are therefore very pleased to have been awarded the prestigious Chinese Manufacturing IT Application Appraisal – an award in China that recognizes the most innovative and efficient IT systems in the manufacturing industry.